Reformer Raum
Terms and Conditions – Updated as of January 1, 2026
1. Definitions
These General Terms and Conditions of Sale (hereinafter the “T&Cs”) are issued by Reformer Raum, a simplified joint-stock company with a single shareholder (SASU), registered with the Paris Trade and Companies Register under number 999416126, with its registered office located at 12 rue Viollet-le-Duc, 75009 Paris (hereinafter the “Company”).
The Company owns and operates the website www.reformerraum.com (hereinafter the “Website”).
The Website is hosted by Infomaniak.
The Publishing Director is Ms. Lina Baumer.
The Website allows Clients to book and purchase Pilates Reformer classes offered by the Company.
Before using the Website, the Client must ensure that they have the necessary technical and IT resources to access and use it, and that their equipment is free from viruses or malicious software.
2. Scope and Enforceability of the T&Cs
The purpose of these T&Cs is to define the conditions under which the Company markets its Services to its clients (hereinafter the “Client”).
They apply to any order for Services placed via the Website.
The Client declares having read and accepted these T&Cs prior to validating their order. Validation of the order constitutes full and unconditional acceptance of the T&Cs.
The applicable T&Cs are those in force on the date of the order.
Any contrary conditions set by the Client, unless expressly accepted by the Company, shall be unenforceable.
The fact that the Company does not invoke a provision of these T&Cs at any given time shall not be construed as a waiver of its right to invoke it at a later date.
3. Orders on the Website
To place an order, the Client must be at least 18 years old. Otherwise, written authorization from a legal guardian is required.
The Client certifies that they:
- are fit to engage in physical activity,
- have no medical contraindications,
- and have consulted a healthcare professional if necessary.
The Services offered are described as accurately as possible. However, minor variations shall not give rise to the Company’s liability.
Bookings and payments are made via a third-party booking platform accessible from the Website on Eversports.com. The Client acknowledges acceptance of the terms and conditions of this platform as well.
After selecting the Services, the Client validates their order after having:
- reviewed the order summary,
- accepted the T&Cs,
- completed the payment.
A confirmation email is then sent to the Client.
4. Booking, Cancellation and Validity Conditions
4.1 Single classes and class packages
The purchase of classes or class packages allows the Client to book sessions at Reformer Raum’s premises, subject to availability.
Classes must be used within the validity period indicated at the time of purchase, starting from the date of acquisition.
The Client may cancel a booking:
- up to 24 hours before the start of the class, free of charge,
- less than 24 hours before the class: the class is due and non-refundable.
Instructors, schedules, and class types may be modified without prior notice.
All sales are final and non-refundable.
The Company reserves the right to cancel a class in the event of an insufficient number of participants. The Client will be informed by email.
Bookings are strictly personal and nominative and may not be transferred to a third party.
5. Prices and Payment Terms
Prices are indicated in euros, all taxes included (VAT included).
Payment is due in full at the time of ordering and is made by credit card via a secure payment system.
Banking data is neither stored nor accessible by the Company.
In the event of non-payment, the Company reserves the right to cancel or suspend the order.
6. Customer Service
For any questions or complaints, the Client may contact the Company:
- Email: hello@reformerraum.com
- Address: 12, rue Viollet-le-Duc, 75009 Paris
7. Client Obligations
The Client acknowledges that practicing Pilates Reformer involves risks inherent in any physical activity.
The Client agrees to:
- comply with instructions given by instructors,
- behave respectfully toward staff and other clients,
- use the Website in a lawful and fair manner.
Any dangerous, inappropriate, or non-compliant behavior may result in the Client’s exclusion, without any refund.
8. Right of Withdrawal
In accordance with Article L.221-28 (12°) of the French Consumer Code, the Client does not benefit from a right of withdrawal for leisure services provided on a specific date or during a specific period.
9. Liability
The Company is covered by professional civil liability insurance in accordance with Article L.321-1 of the French Sports Code.
The Company shall not be held liable in the event of:
- fault on the part of the Client,
- force majeure,
- an unforeseeable and unavoidable act of a third party.
10. Intellectual Property
The entire Website, including its content, trademarks, logos, and graphic elements, is the exclusive property of the Company.
Any unauthorized reproduction, distribution, or use is strictly prohibited.
11. Personal Data & Newsletter
Personal data is processed in accordance with applicable regulations.
The Client may agree to receive commercial communications and may unsubscribe at any time via the link provided for this purpose.
12. Governing Law and Jurisdiction
These T&Cs are governed by French law.
In the event of a dispute, the Client may resort to an alternative dispute resolution method or bring the matter before the competent court in accordance with applicable civil procedure rules.